Careers

CAREERS AT AUTO TORQUE

Auto Torque are established as one of the top specialists in the performance car market and we are always interested to hear from passionate, dynamic individuals with previous experience working in the automotive industry.

CURRENT VACANCIES:

Service Manager

To apply, please email your CV and covering letter to accounts@autotorque.net

What you’ll be doing:

The Service Manager is an integral role in the Auto Torque team. You will be the main contact for the customer for the whole time the customer’s vehicle is in our care, keeping them informed of the progress and managing any issues that may arise. You will need to manage both customer and business expectations and having a passion for delivering excellent customer service is essential to make this role a success.

You will also be responsible for the day to day running of the workshop; planning technicians work schedule whilst delivering excellent customer service. Applicants will need to have a proven track record in running a successful fast paced workshop, have good management skills and be able to provide leadership for vehicle technicians.

Key responsibilities:

  • Providing timely communication to customers, updating them on the progress of their vehicle and any additional work which may be required. Liaison between the workshop and customers is key.
  • Managing workflow to ensure jobs are finished within time frames and according to standards
  • Planning of work amongst technicians to ensure maximum efficiency in the workshop.
  • Ensuring good housekeeping and security in the workshop, leading by example
  • Ensuring all parts that are required for work within the workshop are ordered in a timely manner
  • Providing feedback on staff and performance to the Managing Director
  • Invoicing and taking payments
  • Overseeing the loan can service

Skills:

  • A natural leader ensuring that the workshop and processes run as smoothly as possible
  • Have good mechanical awareness or understanding of cars and parts
  • Passionate, organised with excellent attention to detail
  • Aptitude for multi-tasking and time management skills
  • Have the ability to work well under pressure
  • Committed to delivering an unparalleled level of customer service
  • Excellent and effective communication at all levels, by phone and face-to-face with both colleagues and customers
  • Competent IT skills

Technician

Becoming a technician at Auto Torque means working as part of a highly skilled team. You will have the ability to problem solve, think analytically and work independently as well as part of a team.

Hours: 08:30 – 18:00
Alternate Saturdays 09:00 – 14:00
Salary: £ Competitive based on experience

Key responsibilities:

  • To undertake maintenance, service and repair activities on motor vehicles to the highest standard
  • Carry out all work completely and effectively whilst adhering to manufacturer’s scheduled times to maintain efficiency
  • Effectively record details of diagnosis, work completed, and components utilised in line with company standards
  • Keep work areas clean and tidy, organised and safe from hazards to health and safety
  • To be able to work independently and as part of the team when required
  • Be able to liaise effectively with colleagues and customers at all levels in a polite and efficient manner
  • To be aware of the importance and implication of maintaining high levels of customer satisfaction and work to ensure they are met at all times
Skills:
  • Qualified to NVQ level 3 (or equivalent)
  • Have at least 2 years experience after qualifying period, of working in a Franchise Dealership (or similar)
  • Excellent customer service skills
  • Take responsibility for the quality and quantity of their work

To apply, please email your CV and covering letter to accounts@autotorque.net